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Know Where You Stand with gb9

These legal terms set out how your account works, what we expect from you, and what you can expect from us. Access to gb9 depends on your local law and eligible regions — read this before you open an account.

Account EligibilityJurisdiction RulesWallet TermsAccount ConductPolicy Updates
gb9 Know Where You Stand with gb9
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Data We Hold

We store the information you provide at registration — name, contact details, and payment method identifiers like your bKash or Nagad number — only for as long as your account is active or as required by applicable rules.

Cookies and Tracking

We use session cookies to keep you logged in across your mobile browser and to remember your lobby preferences. You can clear cookies at any time; doing so will log you out of your current session.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you receive an OTP you did not request, contact support immediately and change your password from the security settings page.

Requesting Changes

To update your registered details, correct an error, or request deletion of your account data, submit a request through the help centre or email support with your account ID and the change you need.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

Email Support Send legal queries, account disputes, or data requests to our support email. We aim to respond within two business days and will confirm receipt of your message.
Live Chat For urgent account issues — including a payment dispute involving bKash, Nagad, or Rocket — open live chat from the account menu. Available during standard support hours.
Account Help Centre Our help centre covers account verification steps, wallet linking, and how to submit a formal complaint. Access it directly from your logged-in account dashboard.

Common Legal and Account Questions

These are the questions we hear most often about account rules, data, and eligibility. If yours is not here, contact support directly.

Access depends on your local law and eligible region. We do not make a legal determination on your behalf — check the rules that apply where you are before opening an account.

You must meet the minimum legal age for online gaming in your jurisdiction. We verify age during account registration and reserve the right to request supporting documents at any time.

No. Deposits and withdrawals must come from a wallet registered in your own name. Third-party payment attempts will be flagged during verification and may result in account suspension.

Submit a data request through the help centre or email support with your account ID. We will confirm receipt and provide your data within the timeframe required by applicable rules.

Funds in a suspended account are held pending our review. Once the review is complete, eligible balances are returned to the verified payment method — bKash, Nagad, Rocket, or bank transfer — on file.

We post updates on this page and may notify you by email or in-app message. Continuing to use your account after the effective date of a change means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.