Reference

How gb9 Handles Your Personal Information

This Privacy Policy explains what data we collect when you use gb9, how we use it, and what rights you have over it. Access and use of gb9 depends on your local law and eligible regions.

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DATA PROTECTION

How We Keep Your Information Safe

gb9 applies security measures at every layer of your account — from the moment you log in to the point your withdrawal reaches your Rocket or Nagad wallet. We use encrypted connections across the site and app, and account access requires OTP verification on new devices. We review our data handling practices regularly to stay aligned with applicable privacy standards.

Encrypted Connections All data between your device and gb9 travels over SSL encryption. This applies whether you are on mobile data or a home Wi-Fi connection.

Cookie Controls We use cookies for session management and analytics. You can review and adjust your cookie preferences at any time through the cookie settings panel on the site.

Account Security New device logins trigger an OTP check to your registered number. If you notice a login you did not make, contact support immediately to freeze your account.

Data Retention We keep your account data only as long as needed for your account and legal obligations. Closed accounts are anonymised on a rolling schedule.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete your personal data, or if you have a question about how we handle your information, our support team can help. Send your request through any of the channels below and we will respond as quickly as we can.

Email Support Send your data request or privacy question to our support email. Include your registered account details so we can locate your record.

Live Chat Open the chat window on gb9 from your phone or desktop. Our team can guide you through a data access or deletion request in real time.

Account Settings Some data preferences — including marketing consent and cookie choices — can be updated directly inside your account settings without contacting support.

What We Collect and Why

gb9 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on gb9, we collect the information needed to verify your identity, process transactions, and keep your account secure. This includes your name, contact details, and payment method data — for example, the mobile wallet number you use with bKash, Nagad, or

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Rocket when making a deposit or withdrawal. We collect device and session data automatically when you access gb9 from your phone or browser, including IP address, device type, and pages visited. This helps us detect unusual login activity and keep your account protected. We do not
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sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those services need to complete your transaction. We retain your account data for as long as your account is active and for the period required
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under applicable law. If you close your account, we will delete or anonymise your data in line with our retention schedule, except where legal obligations require us to keep certain records. Your use of gb9 and the processing of your data is subject to the laws
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of your jurisdiction and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

Here are the questions we hear most often about how gb9 handles personal data. If your question is not covered here, reach out through live chat or email.

We collect your name, contact details, date of birth, and the payment method information you provide — such as your bKash or Nagad wallet number — to verify your identity and process transactions.

We share data only with payment processors like bKash, Nagad, and Rocket to complete your transactions, and with service providers who help us operate the platform. We do not sell your data.

Send a request to our support team via email or live chat with your account details. We will confirm what data we hold and correct any inaccuracies within a reasonable timeframe.

Yes. Submit a deletion request through support. We will remove or anonymise your data after closing your account, except where we are required by law to retain certain records.

We use cookies to keep your session active and to understand how the site is used. You can manage or withdraw cookie consent at any time through the cookie settings panel on gb9.

Yes. Payment data passed to bKash, Nagad, or Rocket is encrypted in transit. We never store your wallet PIN, and transaction data is shared only to the extent needed to process your payment.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoAbout Us

How gb9 Handles Your Personal Information

How We Keep Your Information Safe

Reach Us About Your Data

Common Questions About Your Privacy

01 What personal data does gb9 collect when I open an account?

02 Does gb9 share my data with third parties?

03 How can I access or correct the personal data gb9 holds about me?

04 Can I ask gb9 to delete my account and personal data?

05 How does gb9 use cookies and can I turn them off?

06 Is my data protected when I make a deposit or withdrawal via mobile wallet?

Privacy Policy

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