Reference

Terms That Govern Your gb9 Account

These terms set out what you agree to when you open and use a gb9 account — covering deposits via bKash, Nagad or Rocket, how your wallet works, and what we expect from both sides.

Account EligibilityWallet & PaymentsFair Use PolicyAccount SuspensionJurisdiction Notice
gb9 Terms That Govern Your gb9 Account
TERMS CONTACT

Reach Us About Your Account Terms

If something in these terms is unclear, or you need to raise a concern about your account status, wallet transaction, or a suspension notice, our support team can help. Queries about bKash, Nagad, or Rocket transactions are handled through the same channels.

Team online

Live Chat

Open the chat widget from any page on gb9. It connects you directly to our account support team for terms and wallet queries.

Email Support

Send your account query to our support address listed in your account dashboard. We aim to respond to terms-related questions within one business day.

Account Dashboard

Log in on mobile or desktop and go to Account Settings to view your current status, submit a verification document, or raise a dispute about a transaction.

HOW WE OPERATE

How gb9 Handles Your Account Data

We keep your account data and transaction records in line with the retention periods set out in our privacy policy. Here is how we handle the areas that matter most to your account security and your rights under these terms.

Account Security Your account is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.
Transaction Records Every bKash, Nagad, and Rocket transaction is logged against your account. You can view your full transaction history from the wallet section of your account dashboard at any time.
Data Retention We retain account and payment records for the period required by applicable rules in supported regions. You may request a summary of your data by contacting support through the dashboard.
Account Closure Requests To close your account, submit a request via live chat or email. Any remaining wallet balance will be returned to your registered bKash, Nagad, or Rocket number after verification.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts, wallets, and eligibility in Bangladesh.

Account eligibility depends on your local law and the regions where gb9 is available. You must meet the age and residency requirements that apply in your jurisdiction before opening an account.

Inaccurate registration details can delay verification and may result in a withdrawal hold. Update your details through Account Settings or contact support to correct them before your next transaction.

No. Each person may hold one account only. Duplicate accounts are a breach of these terms and may lead to suspension of all associated accounts and forfeiture of any pending balance.

We may request identity documents before releasing a withdrawal, particularly for first-time withdrawals or large amounts. Submit the requested documents via the dashboard to clear the hold.

Contact our support team via live chat or email from your registered account. We will provide a summary of the personal data and transaction records we hold for your account.

Raise a dispute through live chat or email support with your account details and the specific transaction or decision you are questioning. We will review and respond within one business day.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.